Service Engineer, Malaysia

Engineering

Malaysia

Full time


*Compensation package will be commensurate with qualifications and experience.  

Responsibilities:

  • Fix faulty or defective equipment in a timely and efficient manner to ensure all equipment is running in good order.
  • Perform routine equipment maintenance on time as scheduled to ensure high level of customer satisfaction.
  • Install and test equipment in-line with project timeline to meet project and company objectives.
  • Educate and train customers/ users on proper usage of equipment to minimize errors.
  • Submit timely and detailed service reports in line with department SOP to keep management up to date on issues.
  • Work with regional teams for projects, installations, trainings, maintenance, or other activities.
  • To attend to service calls on these products and resolve customer issues within committed timelines.
  • To assist Sales Department on technical matters.
  • May be required to travel for work from time-to-time.
  • Any other duties to support the team.
 

Requirements:

  • Degree in Electrical, Mechanical, IT Engineering or similar.
  • Minimum 2 years of experience as a Service/ Maintenance/ Field/ Site Engineer with proven experience in equipment fault diagnosis, maintenance, installation, and project implementation.
  • Excellent customer service and communication skills.
  • Possess strong understanding of mechanical, electrical, and IT systems including knowledge of health and safety regulations.

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