*Compensation package will be commensurate with qualifications and experience.  

Responsibilities:

• Quickly and effectively troubleshoot customers’ issues, provide clear and concise instructions, and escalate issues when necessary.
• Responsible for maintaining customer satisfaction surveys and working with the Engineering Team to improve product quality.
• Stay up to date on new products and features, as well as industry trends.
• Train customers on new features and functionality as needed.
• Develop and maintain strong relationships with customers, serving as a trusted Advisor.
• Actively fulfil any other duties to support the team.

 

Requirements:

• MUST BE BASED IN TAMIL NADU.
• Willing to travel to neighboring states whenever required.
• Minimum 2 years of experience in Customer Service, Technical Support with Engineering background.
• Possess good command of English and capable of documenting all interactions in the CRM.

Good team player with excellent communication skills, able to work independently, results-driven and customer oriented.